Contact Us
Questions about a product, a Certificate of Analysis, or an order? We are glad to help.
Customer Support
Our support team responds to enquiries within one business day. For the fastest response, please include your order number where relevant, and the batch number if your question relates to a specific product.
Institutional & Bulk Enquiries
We work with universities, contract research organisations and private laboratories. If you require bulk quantities, purchase-order terms, or additional compliance documentation, please get in touch and we will route your enquiry to the right person.
Certificates of Analysis
Certificates of Analysis are published for every batch. If you cannot locate the COA for a batch you have received, contact us with the batch number and we will supply it.
Business Hours
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Enquiries received outside these hours are answered the next business day.